Shipping policy
Delivery Policy
At Nano-max.eu, we are committed to delivering your orders quickly and safely across the European Union. Please read the following information regarding our delivery services, timelines, and costs.
1. Delivery Area
We deliver to all countries within the European Union. If your country is not listed at checkout, please contact us at info@nano-max.eu for assistance.
2. Delivery Time
Orders are processed and shipped from our warehouse within 1–2 business days of order confirmation. Delivery time typically ranges from 3 to 7 business days, depending on your location.
Delays may occur during peak periods or due to circumstances beyond our control (e.g., customs, strikes, public holidays, or extreme weather conditions).
3. Delivery Costs
Standard Delivery Fee
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Flat rate across the EU: €5.99
We may occasionally offer free shipping promotions on selected products or for orders above a certain value. These offers will be clearly communicated on the website.
Country-Specific Delivery Rates (by Weight)
We offer more competitive and transparent rates for select countries based on the parcel's weight:
🇧🇬 Bulgaria – Price by Weight
| Weight (kg) | Price (€) |
|---|---|
| 1 | 5,18 |
| 2 | 5,99 |
| 3 | 5,99 |
| 4 | 6,99 |
| 5 | 6,99 |
| 6 | 7,49 |
| 7 | 7,49 |
| 8 | 7,49 |
| 9 | 7,49 |
| 10 | 8,49 |
🇭🇺 Hungary – Price by Weight
| Weight (kg) | Price (€) |
|---|---|
| 0–2 | 5,18 |
| 2-3 | 5,99 |
| 3-4 | 5,99 |
| 4-5 | 6,99 |
| 5–10 | 7,49 |
| 10–15 | 8,49 |
| 12–20 | 9,99 |
| 20–25 | 11,49 |
| 25–30 | 12,49 |
🇷🇴 România – Price by Weight
| Weight (kg) | Price (RON) |
|---|---|
| 0 – 5 | 25,99 |
| 5 – 10 | 25,99 |
| 10 – 15 | 29,99 |
| 15 – 20 | 44,99 |
| 20 – 25 | 54,99 |
| 25 – 31 | 59,99 |
For other EU countries, the default standard rate applies unless otherwise stated.
4. Order Confirmation and Tracking
Once your order is shipped, you will receive a confirmation email with tracking details. You can use this information to follow your parcel in real-time through the courier’s tracking system.
5. Delivery Terms
Delivery is made to the address specified during checkout. Please ensure all details are accurate to avoid delays or additional charges.
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If delivery fails due to incorrect or incomplete information, the buyer may be responsible for any return or redelivery fees.
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In case of repeated failed delivery attempts, the order may be returned to our warehouse. A new delivery will only be arranged after confirmation and may require additional shipping costs.
6. Damaged or Missing Packages
If your parcel arrives visibly damaged, please:
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Notify the courier immediately
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Contact us within 48 hours at info@nano-max.eu, including photos and your order details
If you do not receive your package within 10 business days of dispatch, please contact us so we can investigate with the courier service.
7. Contact
For any questions regarding shipping, please write to us at:
info@nano-max.eu