Privacy policy

Privacy Policy

Before using our website or any service, we recommend reading this policy to understand how your personal data is processed.

1. WHO is responsible for processing your data?

The controller of your personal data is Nano-max.eu, operating under the legal entity responsible for the website https://nano-max.eu. We comply with all applicable data protection regulations, including Regulation (EU) 2016/679 (GDPR).

For any questions regarding the processing of personal data, you can contact us at: info@nano-max.eu.

2. WHAT DATA DO WE PROCESS?

We process personal data provided by you when you:

  • Use our website;

  • Register an account;

  • Place an order;

  • Subscribe to campaigns or newsletters;

  • Contact us via forms or direct communication.

This data may include your name, surname, address, phone number, email address, and other information voluntarily provided.

We also use cookies and similar technologies for analysis, marketing, and website functionality – detailed in Our Cookie Policy.

3. PERSONALIZED OFFERS AND MARKETING

With your consent, we may use data about your interactions with Nano-max.eu to offer personalized product recommendations, customized emails, or targeted marketing campaigns. We may combine this data with information from third parties (e.g., behavior data on the site) to improve our communication and services.

4. CONTRACT EXECUTION

When you place an order or request a service, we process necessary data such as delivery address, transaction details, and contact information to ensure proper fulfillment of the order.

5. CUSTOMER RELATIONSHIP AND SUPPORT SERVICES

We process your data to manage requests, complaints, and feedback. This helps us provide the best support experience.
Legal basis: Legitimate interest (Article 6(1)(f) GDPR).

6. STATIC ANALYSIS AND SITE OPTIMIZATION

We use data to analyze traffic, improve site performance, and optimize our services. This includes the use of cookies, web beacons, or other third-party tools (as described in our Cookie Policy).

7. SOCIAL MEDIA INTERACTIONS

Our website may include plugins for Facebook, Instagram, YouTube, or other networks. When you interact with this content, certain public profile data may be shared with us, in accordance with each platform's terms.

8. COMPLIANCE WITH LEGAL OBLIGATIONS

We process your data to comply with legal obligations, such as:

  • Tax and accounting reporting;

  • Maintaining records in accordance with national or EU regulations.

9. DEFENDING RIGHTS AND INTERESTS

Your data may be processed to establish, exercise, or defend our legal rights in legal, administrative, or other formal proceedings.

10. DATA DISCLOSURE

We may share your data with:

  • Service providers (hosting, payment processors, email platforms such as Google Mail);

  • Legal authorities, when necessary;

  • Third-party partners for analysis or advertising (in accordance with our Cookie Policy).

We ensure all recipients comply with GDPR, including those outside the EEA.

11. DATA RETENTION

Your data is stored only for as long as necessary:

  • During the duration of the contract or interaction with us;

  • Plus a minimum of an additional 3 years for legal protection and archiving;

  • Or longer if applicable law requires.

12. YOUR RIGHTS UNDER GDPR

You have the following rights:

  • Access – to know what data we hold about you;

  • Rectification – to correct inaccurate or incomplete data;

  • Deletion – to request the deletion of data under certain conditions;

  • Withdrawal of consent / Objection – especially concerning the use of data for marketing;

  • Portability – to receive data in a structured format;

  • Restriction of processing – under certain legal conditions;

  • Filing a complaint – to the local data protection authority.

To exercise any of these rights, please contact us at: info@nano-max.eu.